Sukladno odredbi članka 42. stavak 1. Zakona o zračnom prometu (NN br. 69/09, 84/11, 54/13, 127/13 i 92/14), Zračna luka Osijek donosi ovaj Cjenik aerodromskih reguliranih naknada. Odobren je od Hrvatske agencije za civilno zrakoplovstvo rješenjem Klasa: UP/I-343-03/26-06/01, Ur.broj: 116-05-03-26-05 od 02.04.2026. i primjenjuje se od 02.06.2026.

Propisi Republike Hrvatske

• Zakon o zračnom prometu (NN: 69/09, 84/11, 54/13, 127/13 i 92/14),
• Zakon o zračnim lukama (NN: 19/98, 14/11, 78/15),
• Pravilnik o naknadama zračnih luka (NN: 61/15),
• Pravilnik o pružanju zemaljskih usluga (NN: 84/2022),
• Zakon o obveznim i stvarnopravnim odnosima u zračnom prometu (NN: 132/98, 63/08, 134/09 i 94/13).

Međunarodni propisi i preporučena praksa

• Uredba (EC) br. 1107/2006 Europskog Parlamenta i Vijeća od 5.07.2006. o pravima osoba s posebnim potrebama i ograničene pokretljivosti pri putovanju zrakom,
• ICAO Airport Economics Manual, ICAO Doc 9562 / 3. izdanje – 2013.,
• ICAO's Policies on Charges for Airports and Air Navigation Services, ICAO Doc 9082 / 9. izdanje – 2012.,
• ACI – Policies and Recommended Practices Handbook 2009, 7. izdanje,
• Council Directive 96/67/EC od 15.10.1996. o pristupu tržištu zemaljskih usluga u zračnim lukama Zajednice,
• Directive 2009/12/EC Europskog parlamenta i Vijeća o naknadama zračnih luka od 11.03.2009.

Cjenik vrijedi do opoziva odnosno njegove promjene. Zračna luka Osijek obvezna je najkasnije 60 dana prije planirane promjene novih ili povećanih cijena izvijestiti sve korisnike. ZLO zadržava pravo promjene cijena ukoliko je godišnja stopa inflacije veća od 3 %.

• Cijene usluga navedenih u Cjeniku jedinstvene su i nedjeljive za usluge pružene u domaćem i međunarodnom prometu.
• U sukladnosti s Direktivom 2009/12/EC i Člankom 10. o naknadama zračne luke, ZLO ugovara s prijevoznikom paket usluga. Nakon postignutog dogovora, prijevoznik nema pravo odbiti dio usluga ili tražiti umanjenje cijene za dio usluga koje nije koristio.
• Obračun i naplata pruženih usluga za ugovorne prijevoznike obavlja se u skladu s potpisanim ugovorima.
• Zračni prijevoznici bez ugovora sa ZLO obvezni su korištenje usluga platiti prije uzlijetanja.
• Naplata se obavlja: u gotovini, transakcijski račun, Diners, Maestro, Master Card, VISA, American Express.
• PDV nije uračunat u cijene navedene u Cjeniku; obračunava se sukladno hrvatskom Zakonu o PDV-u.
• ZLO ima pravo uvida u AOC radi utvrđivanja za koju vrstu prometa je prijevoznik registriran.
• Cijene su izražene u eurima (EUR); obračun i naplata mogu se obaviti i u USD, GBP, CHF (preračun po srednjem tečaju HNB na dan ispostavljanja računa).
• Rok plaćanja računa: odmah ukoliko plaća u gotovini ili karticom, ili u roku od 30 dana ako mu se ispostavlja račun. Usluge se mogu platiti i unaprijed.
• Za prekoračenje roka plaćanja obračunavaju se zakonom propisane zatezne kamate. ZLO ima pravo tražiti instrument osiguranja plaćanja.
• U slučaju izvanrednog događaja (Emergency) posebne usluge bit će zaračunate po cijenama iz Cjenika na poseban zahtjev.
• Eventualno korištenje vanjskih usluga i opreme bit će prefakturirano prijevozniku po stvarnim cijenama uvećano za 10 % manipulativnih troškova.
• ZLO može korisnicima odobriti komercijalne popuste i druge povlastice na ime količine i učestalosti pruženih usluga ili u slučaju posebnog poslovnog interesa.
• Cjenik je dostupan putem AIP-a i na www.osijek-airport.hr.
• Za sve sporove između korisnika i ZLO u svezi s obavljanjem usluga nadležan je sud u Osijeku.

• Naziv zračnog prijevoznika,
• IATA / ICAO pozivni kod,
• PDV broj / Registarski broj tvrtke,
• Sjedište tvrtke / adresa za naplatu / podaci o naplati,
• Kopija važeće AOC,
• Podaci o floti (registracija zrakoplova, tip, MTOM, maksimalni kapacitet sjedala).

Za upite: +385 31 514 400 · opc@osijek-airport.hr

Aerodrom

Određeno područje na zemlji ili vodi (uključujući sve objekte, instalacije i opremu) namijenjeno u potpunosti ili djelomično za kretanje, uzlijetanje, slijetanje i boravak zrakoplova.

Ambulantni let

Let zrakoplova u svrhu prijevoza bolesnih ili ozlijeđenih osoba, odnosno ljudskih organa za transplantaciju.

Baza zračnog prijevoznika

Zračna luka na kojoj je prijevoznik utemeljio predstavništvo koje djeluje kao administrativni i operativni centar i na kojoj je baziran minimalno jedan zrakoplov upisan u njegov AOC.

Charter let

Let koji je unaprijed rezerviran za određeni datum i za točno određenu destinaciju; dokumente prodaje isključivo zakupac toga leta.

Dugolinijski let

Let koji obavlja zrakoplov koji leti bez slijetanja u kontinuiranom letu više od 6,5 sati.

Generalno zrakoplovstvo

Sve operacije civilnog zrakoplovstva koje nisu u redovnom ili izvanrednom zračnom prometu, a koje se realiziraju za određenu naknadu ili u svrhu najma.

Infant

Putnik, dijete, do navršene dvije godine života.

Komercijalni let

Bilo koji let zrakoplova u zamjenu za naplatu ili drugu vrstu naknade koja je dostupna javnosti ili se obavlja u skladu s ugovorom između prijevoznika i korisnika usluge.

Korisnik zračne luke

Svaka fizička ili pravna osoba odgovorna za zračni prijevoz putnika, pošte i/ili tereta iz ili prema dotičnoj zračnoj luci.

MTOM

Maksimalna dopuštena masa zrakoplova prilikom uzlijetanja, navedena u Letačkom priručniku (AFM). Svaki započeti dio tone zaračunava se kao cijela tona.

Noćno pružanje usluga

Usluge koje se pružaju između 22:00 i 06:00 sati po lokalnom vremenu.

Korištenje rasvjete

Vrijeme pola sata od službenog zalaska sunca do pola sata prije službenog izlaska sunca (prema zrakoplovnim propisima).

Nenajavljeni let

Svaki let zrakoplova koji nije pismeno najavljen u roku od 24 sata prije slijetanja ili uzlijetanja u vremenu otvorenosti aerodroma.

Panoramski let

Let zrakoplova do 5,7 t MTOM s putnikom/putnicima s ciljem panoramskog razgledavanja krajolika, koji započinje i završava na Zračnoj luci Osijek bez međuslijetanja.

Otvorenost aerodroma

Aktivnosti pružanja aerodromskih usluga u vremenu službene otvorenosti zračne luke, regulirano Pravilnikom o vremenu otvorenosti aerodroma.

Produljenje otvorenosti

Svako vrijeme pružanja aerodromskih usluga izvan službene otvorenosti zračne luke.

Prazni let (Ferry Flight)

Zrakoplovna operacija koja ne ostvaruje prihode, nema aktivnosti ukrcaja i iskrcaja putnika ili tereta radi daljnjeg prijevoza.

Prinudno slijetanje

Slijetanje u slučaju izvanrednog događaja (bolest ili smrt putnika, tehnički kvar, itd.) ili zbog prijetnje nasiljem.

Probni let

Let zrakoplova radi ispitivanja motora, instrumenata ili okvira trupa. Smatra se tehničkim letom.

Pružatelj zemaljskih usluga

Fizička ili pravna osoba koja trećim osobama pruža jednu ili više kategorija zemaljskih usluga.

Putnik

Svaka osoba (komercijalna ili nekomercijalna), osim članova posade, koja se prevozi zrakoplovom uz suglasnost prijevoznika.

Samostalno obavljanje zem. usluga

Situacija kad neki korisnik zračne luke za sebe izravno obavlja jednu ili više kategorija zemaljskih usluga i ne sklapa ugovor s nekom trećom osobom.

Školski let

Let zrakoplova koji se obavlja u svrhu školovanja letačkog osoblja.

Tehničko slijetanje

Svako slijetanje izvršeno radi tehničkih, meteoroloških i navigacijskih razloga, gdje se ne događa fizička promjena tereta. Nadopuna goriva ne smatra se promjenom tereta.

Temeljna zaštitna provjera

Zaštitna provjera osoba ili stvari koja se obavlja prije svakog leta u skladu sa zakonskim uvjetima.

Transferni putnik

Putnik koji promijeni zrakoplov s drugim brojem leta u najviše 24 sata nakon dolaska u ZL Osijek i kreće na odredište koje nije zračna luka polaska.

Tranzitni putnik

Putnik koji stigne i ode iz zračne luke istim zrakoplovom (osim u slučaju tehničkog razloga) i istim brojem leta, te pri tome ne napusti tranzitni prostor.

ULD oprema

Unit Load Device — kontejner ili zrakoplovna paleta (sa ili bez mreža) koji se koristi za utovar i/ili prijevoz tereta, prtljage ili pošte.

Zemaljske usluge

Usluge koje se u zračnim lukama pružaju korisnicima zračnih luka u skladu s Dodatkom A (IATA SGHA).

Zračni prijevoznik

Društvo s valjanom licencom za obavljanje zračnog prijevoza.

Pomoć i organiziranje postupaka koji su potrebni da bi se osobama s invaliditetom i osobama smanjene pokretljivosti omogućilo:

• prijava dolaska i zahtjeva za pomoć na određenim mjestima unutar i izvan zgrada putničkog terminala,
• dolazak od određenog mjesta do šaltera za registraciju putnika,
• predaja i registracija prtljage,
• dolazak od šaltera do zrakoplova, uz obavljanje emigracijskih, carinskih i zaštitnih postupaka,
• ukrcaj u zrakoplov uz pomoć dizala, invalidskih kolica i druge potrebne pomoći,
• dolazak od ulaza u zrakoplov do sjedala,
• odlaganje i preuzimanje prtljage u zrakoplovu,
• dolazak od sjedala do vrata zrakoplova,
• iskrcaj iz zrakoplova pomoću dizala, invalidskih kolica i uz drugu potrebnu pomoć,
• prelazak puta od zrakoplova do prostora za preuzimanje prtljage, uz obavljanje imigracijskih i carinskih postupaka,
• prelazak puta od prostora za preuzimanje prtljage do određenog mjesta,
• u tranzitu ili transferu — prekrcaj na sljedeći let, uz pomoć na zemaljskoj i zračnoj strani,
• dolazak do sanitarnih čvorova prema potrebi.

Zračna luka Osijek obavit će prihvat i otpremu sve potrebne opreme za kretanje, uključujući električna invalidska kolica, pod uvjetom prethodne najave (24 sata) i ovisno o mogućim ograničenjima prostora te uz primjenu propisa o opasnoj robi. Omogućit će se privremena zamjena oštećene ili izgubljene opreme za kretanje unutar područja putničkog terminala i stajanke. Osigurat će se prihvat i otprema priznatih pasa pratitelja te priopćavanje informacija u formatima prilagođenim ovim putnicima.

• telefonski priključci,
• kompjuterski mrežni priključci,
• potrebni prostor za putnika (1,5 m² ispred šaltera za registraciju putnika i prtljage),
• šalteri s pripadajućom opremom za prijavu,
• CUPPS računalni sustav (Common Use Passengers Processing System),
• CUSS infrastruktura i oprema,
• FIDS ekrani iznad šaltera i natpis iznad pulta,
• sustav transportnih traka za prtljagu, s vagama za mjerenje težine,
• sustav transportnih traka za dolaznu prtljagu,
• prostor i oprema za sortiranje predane odlazne prtljage,
• prostor za skladištenje predane prtljage — izgubljene i pronađene,
• šalteri za preuzimanje putničke prtljage većih dimenzija ili veće težine (vangabaritna prtljaga),
• šalteri na izlazima iz putničke zgrade u zrakoplov,
• računalni program operatora zračne luke,
• ručno razvrstavanje i uparivanje prtljage s putnicima,
• šalter informacija s opremom,
• oprema i sustav za zbrinjavanje fekalnog otpada,
• oprema i sustav za svježu vodu,
• oprema i sustav zbrinjavanja komunalnog otpada i odvodnje otpadnih voda,
• prostor, instalacije i oprema za skladištenje i primjenu sredstava za odleđivanje zrakoplova i zbrinjavanje otpadnih tekućina od odleđivanja,
• vatrogasni aparati postavljeni na svakoj parkirnoj poziciji,
• površina uz parkirnu poziciju rezervirana za parkiranje opreme pružatelja zemaljskih usluga,
• servisna cesta na stajanci,
• oprema za prijevoz prtljage između sortirnice i zrakoplova,
• oprema za vođenje i parkiranje zrakoplova,
• vatrogasna i spasilačka oprema.

U cijenu centralizirane infrastrukture nisu uključeni troškovi rezervacijskih sustava, komunikacijski troškovi te ostali zavisni troškovi (instalacija novih sustava, nadgradnje, kvarovi zbog više sile ili nemara treće strane).

Pursuant to Article 42(1) of the Air Traffic Act (Official Gazette Nos. 69/09, 84/11, 54/13, 127/13 and 92/14), Osijek Airport Ltd. has adopted this Price List of Regulated Airport Fees. It was approved by the Croatian Civil Aviation Agency by decision Class: UP/I-343-03/26-06/01, Ref. No. 116-05-03-26-05 of 2 April 2026 and enters into force on 2 June 2026.

Croatian legislation

• Air Traffic Act (Official Gazette Nos. 69/09, 84/11, 54/13, 127/13 and 92/14);
• Airports Act (Official Gazette Nos. 19/98, 14/11, 78/15);
• Ordinance on Airport Charges (Official Gazette No. 61/15);
• Ordinance on the Provision of Ground Handling Services (Official Gazette No. 84/2022);
• Act on Obligations and Real Rights in Air Transport (Official Gazette Nos. 132/98, 63/08, 134/09 and 94/13).

International legislation and recommended practice

• Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air;
• ICAO Airport Economics Manual, ICAO Doc 9562, 3rd edition, 2013;
• ICAO's Policies on Charges for Airports and Air Navigation Services, ICAO Doc 9082, 9th edition, 2012;
• ACI — Policies and Recommended Practices Handbook, 7th edition, 2009;
• Council Directive 96/67/EC of 15 October 1996 on access to the groundhandling market at Community airports;
• Directive 2009/12/EC of the European Parliament and of the Council of 11 March 2009 on airport charges.

This Price List remains in force until revoked or amended. Osijek Airport Ltd. will notify all airport users of any planned new or increased charges at least 60 days before their entry into force. Osijek Airport Ltd. reserves the right to amend charges where the officially published annual inflation rate exceeds 3%.

• The prices set out in this Price List are uniform and indivisible for services provided in domestic and international air traffic.
• In accordance with Directive 2009/12/EC and Article 10 on airport charges, Osijek Airport Ltd. contracts a service package with the air carrier. Once an agreement is reached, the carrier has no right to refuse any part of the services or to request a price reduction for any part of the services not used.
• Charging and invoicing of services provided to contracted carriers is performed in accordance with the signed agreements.
• Air carriers without an agreement with Osijek Airport Ltd. must pay for services before take-off.
• Accepted methods of payment: cash, bank transfer, Diners, Maestro, Master Card, VISA, American Express.
• VAT is not included in the prices set out in this Price List; it is charged in accordance with the Croatian VAT Act.
• Osijek Airport Ltd. reserves the right to inspect the Air Operator Certificate (AOC) in order to determine the type of operation for which the carrier is registered.
• Prices are expressed in euros (EUR); charging and invoicing may also be performed in USD, GBP or CHF, converted from EUR at the middle exchange rate of the Croatian National Bank on the date of invoice issuance.
• Invoices must be paid immediately if paid in cash or by card, or within 30 days where an invoice is issued. Advance payment is also accepted.
• Late payment incurs statutory default interest. Osijek Airport Ltd. reserves the right to require a payment security instrument.
• In the event of an emergency, special services will be charged at the prices set out in the Price List of Services on Request.
• Any use of external services or equipment will be re-invoiced to the carrier at actual cost plus a 10% handling surcharge.
• Osijek Airport Ltd. may grant commercial discounts and other benefits on the basis of volume and frequency of use, or where a special business interest exists.
• This Price List is available through the AIP and at www.osijek-airport.hr.
• All disputes between users and Osijek Airport Ltd. in connection with the provision of airport services and the application of this Price List fall under the jurisdiction of the Court in Osijek.

• Name of the air carrier;
• IATA / ICAO designator;
• VAT number / Company registration number;
• Registered office / billing address / billing details;
• A copy of the valid AOC;
• Fleet details (aircraft registration, type, MTOM, and maximum seating capacity).

For any queries: +385 31 514 400 · opc@osijek-airport.hr

Aerodrome

A defined area on land or water (including any buildings, installations and equipment) intended to be used, in whole or in part, for the arrival, departure, movement and parking of aircraft.

Air ambulance flight

A flight made by an aircraft to transport sick or injured persons, or human organs for transplantation.

Air carrier home base

The airport at which an air carrier has established a representative office acting as its administrative and operations centre, where at least one aircraft listed on its AOC is based.

Charter flight

A flight booked in advance for a specific date and destination; transport documents for such a flight are sold exclusively by the charterer.

Long-haul flight

A flight performed by an aircraft operating non-stop for more than 6.5 hours.

General aviation

All civil aviation operations other than scheduled air services and non-scheduled air transport operations for remuneration or hire. General aviation also includes aerial work and non-commercial business/private operations.

Infant

A passenger (child) under the age of two.

Commercial flight

Any flight of an aircraft in exchange for payment or other form of consideration, made available to the public, or — if not available to the public — performed under a contract between the carrier and a customer, where the customer has no control over the carrier.

Airport user

Any natural or legal person responsible for the carriage by air of passengers, mail and/or cargo from or to the airport in question.

MTOM

Maximum take-off mass of the aircraft as specified in the Aircraft Flight Manual (AFM), expressed in metric tonnes. Any partial tonne is rounded up to a full tonne.

Night service

Services provided between 22:00 and 06:00 local time.

Use of lighting

In accordance with aviation regulations, night-time air traffic is considered to run from half an hour after official sunset to half an hour before official sunrise.

Non-notified flight

Any flight that has not been notified in writing at least 24 hours before landing or take-off within the airport's operating hours.

Sightseeing flight

A flight of an aircraft of up to 5.7 t MTOM, carrying a passenger/passengers for the purpose of scenic sightseeing, which starts and ends at Osijek Airport with no intermediate landing.

Airport operating hours

Activities involving the provision of airport services during the official operating hours of the airport, as regulated by the Ordinance on Airport Operating Hours.

Extended / extraordinary operating hours

Any period of provision of airport services outside the official operating hours of the airport, as regulated by the Ordinance on Airport Operating Hours. This may take the form of an extension of operating hours or an extraordinary opening of the airport.

Business aviation

Aviation involving the use of aircraft for the carriage of business persons, company representatives and/or property for the purpose of activities directly related to the business of the company or corporation.

Return flight (Air return)

A flight of an aircraft that returns to the point of origin after departure but before reaching its destination, or is otherwise altered for special reasons outside normal control.

Positioning flight

Any flight for the purpose of positioning an aircraft, which will be used to generate future revenue.

Ferry flight

Any flight that does not generate revenue and does not involve the embarkation/disembarkation of passengers or the loading/unloading of cargo for onward carriage.

Emergency landing

A landing performed in the event of an emergency (illness or death of a passenger, technical failure, etc.) or the threat of violence.

Test flight

A flight of an aircraft performed for the purpose of testing the engines, instruments or airframe. Such a flight is considered a technical flight.

Ground handling service provider

Any natural or legal person providing one or more categories of ground handling services to third parties.

Passenger

Any person, commercial or non-commercial, other than a crew member, being transported — or to be transported — by aircraft with the carrier's consent.

Self-handling

A situation in which an airport user directly performs one or more categories of ground handling services for itself and does not enter into any form of contract with a third party for the provision of such services.

Training flight

A flight of an aircraft performed for the purpose of training flight crew.

Technical landing

Any landing performed for technical, meteorological or navigational reasons, during which no physical change of load occurs between the landing and the subsequent take-off. Refuelling is not considered a change of load.

Basic security screening

A security screening of persons or items performed before every flight in accordance with the applicable legal requirements.

Transfer passenger

A passenger who changes aircraft — with a different flight number — within 24 hours of arriving at Osijek Airport, and departs to a destination other than the original airport of departure.

Transit passenger

A passenger who arrives at and departs from the airport on the same aircraft (except for technical reasons) with the same flight number, and who does not leave the transit area at Osijek Airport.

Unit Load Device (ULD)

A container or aircraft pallet (with or without nets) used for the loading and/or carriage of cargo, baggage or mail.

Ground handling services

Services provided to airport users at the airport in accordance with Annex A (IATA SGHA).

Air carrier

A company holding a valid operating licence for the performance of air transport.

Airport

An aerodrome specifically adapted for the provision of services in the airspace.

Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to:

• communicate their arrival at the airport and their request for assistance at designated points inside and outside the terminal building;
• move from a designated point to the check-in counter;
• check-in and hand over baggage;
• proceed from the check-in counter to the aircraft, with completion of emigration, customs and security procedures;
• board the aircraft, with provision of lifts, wheelchairs or other assistance needed;
• proceed from the aircraft door to their seat;
• store and retrieve baggage on board the aircraft;
• proceed from their seat to the aircraft door;
• disembark from the aircraft, with provision of lifts, wheelchairs or other assistance needed;
• proceed from the aircraft to the baggage reclaim area and retrieve baggage, with completion of immigration and customs procedures;
• proceed from the baggage reclaim area to a designated point;
• in transit or transfer — reach connecting flights with assistance on the air and land sides and within and between terminals as required;
• reach toilet facilities where required.

Osijek Airport Ltd. will handle all necessary mobility equipment, including electric wheelchairs, subject to 24 hours' prior notification, possible limitations of space on board the aircraft and the application of the relevant dangerous goods regulations. Temporary replacement of damaged or lost mobility equipment will be arranged within the passenger terminal and apron area. Recognised assistance dogs will be handled where applicable, and essential flight information will be made available in accessible formats.

• telephone connections;
• computer network connections;
• passenger area (1.5 m² in front of the passenger and baggage check-in counter);
• check-in counters with associated equipment;
• Common Use Passenger Processing System (CUPPS);
• CUSS infrastructure and equipment;
• FIDS monitors above the check-in counters;
• signage above the counter;
• baggage conveyor belt system with weighing scales;
• inbound baggage conveyor belt system;
• area and equipment for sortation of departing checked baggage;
• storage area for checked baggage — lost and found;
• counters for the acceptance of out-of-gauge or overweight baggage;
• gate counters with associated equipment;
• airport operator's computer system;
• manual baggage sortation and baggage reconciliation with passengers;
• information desk with equipment;
• equipment and system for the disposal of toilet waste;
• equipment and system for potable water;
• municipal waste management and wastewater drainage equipment and system;
• area, installations and equipment for storage and use of de-icing fluids and drainage of waste de-icing fluids;
• fire extinguishers installed at each parking stand;
• area adjacent to each parking stand reserved for the parking of ground handling service providers' equipment;
• apron service road;
• equipment for the transport of baggage between the sortation area and the aircraft;
• equipment for aircraft guidance and parking;
• rescue and firefighting equipment.

The centralised infrastructure charge does not include the costs of reservation systems, communications costs or other dependent costs (installation of new systems, upgrades, or damage caused by a system failure, interruption of communications due to force majeure, or the negligence of third parties).